Privacy Policy

1. Introduction

Emergency Room Solutions ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare technology solutions, including our fastER mobile application, PreCheck digital intake system, TriageAI platform, and FlowManager operations software.

2. Information We Collect

Personal Information

We may collect personally identifiable information that you provide directly to us, including:

• Name, email address, and contact information
• Healthcare provider information and credentials
• Emergency contact details for patient safety
• Insurance information for PreCheck services
• Medical history and treatment information (with explicit consent)

Usage Data

We automatically collect certain information when you use our services:

• Device information and mobile app usage patterns
• Location data for hospital finder functionality
• Hospital wait time and capacity data
• Performance metrics and system logs
• IP addresses and browser information

3. How We Use Your Information

We use collected information to:

• Provide and maintain our healthcare technology solutions
• Calculate and display real-time hospital wait times
• Facilitate patient intake and triage processes
• Improve hospital resource allocation and patient flow
• Ensure patient safety and emergency response coordination
• Comply with healthcare regulations and standards
• Communicate important updates and safety information
• Analyze system performance and improve our services

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Healthcare Providers: With hospitals and emergency rooms to facilitate patient care
• Legal Requirements: When required by law or to protect patient safety
• Service Providers: With trusted partners who help operate our services (under strict confidentiality agreements)
• Emergency Situations: To coordinate emergency response and patient care
• Consent: When you explicitly authorize information sharing

5. Data Security

We implement comprehensive security measures to protect your information:

• End-to-end encryption for all patient data transmission
• HIPAA-compliant data storage and processing
• Regular security audits and penetration testing
• Access controls and role-based permissions
• Secure data centers with 24/7 monitoring
• Regular backup and disaster recovery procedures

6. HIPAA Compliance

As a healthcare technology provider, we are committed to HIPAA compliance. Our systems are designed to protect Protected Health Information (PHI) and ensure that all patient data handling meets or exceeds regulatory requirements. We maintain Business Associate Agreements (BAAs) with all healthcare partners and undergo regular compliance audits.

7. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy, or as required by law. Patient health information is retained according to healthcare regulatory requirements, typically 7-10 years depending on jurisdiction and record type. Usage data for system optimization is generally retained for 2 years.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data
• Opt-out: Opt out of certain data processing activities
• Location Data: Control location tracking in mobile apps

9. Cookies and Tracking

Our services may use cookies and similar technologies to enhance functionality and analyze usage patterns. You can control cookie preferences through your browser settings. We use analytics tools to improve our services but do not track individuals across third-party websites for advertising purposes.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including standard contractual clauses and adequacy decisions where applicable.

11. Children's Privacy

Our services are designed for healthcare professionals and adult patients. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it immediately.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify users of material changes through our services or via email. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: